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Is anyone else struggling to get through to o2 and has been on hold for hours on end or is it just m

Breony
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Tried to get a hold of o2 yesterday was on hold 2 hours tried again yesterday on hold for another hour tried again today on hold for an hour? Anyone else having a similar issue??

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Enlli
Level 66: Unequalled
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Quite a few complaints recently

Best bet is to message them

Message O2 on
Facebook (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
Level 77: Grand Master
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@Breony 

 

Just seen this and nope.. 

Took 5 minutes each time recently to get through to an agent but if you ring at peak times, you will join a queue... 


The biggest problem I am afraid is the CS agents are mostly new and dont have a clue..

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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KPnuts
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I'm a new customer of O2 and have been hanging on for over an hour to speak to someone ! Don't know how ##madasf1sh got an agent in 5 mins when O2 saying extremely busy and can take up to an hour !! Is there anyone on the phones today ..already regretting switching to 02 

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madasaf1sh
Level 77: Grand Master
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Quite easily I call 202 and say what I want and got through in 5 minutes @KPnuts 

 

You would would be even more shocked at how long to takes to get through to an Enterprise Account manager, less than a minute...

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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