Insurance

Markab17 · ‎18-09-2023

I made a claim with O2 insure on the 14 September for my lost phone. The lady I spoke to on the phone said I should have a decision in 2 working days. Today (Monday the 18th) and all I got was an email saying my claim had been created. They sent the same email last Friday (the 15th) I would say tomorrow is four working days. Does anyone know how long the actually take to replace a phone ? I have never claimed before.

MI5 · ‎18-09-2023

@Markab17

The one and only claim I've ever made was all sorted within 24 hours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎18-09-2023

You need to keep phone contact with O2 insure

It will depend on the availability of your replacement handset

You may need to wait until they have a replenished phone in stock

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS