@Anonymous wrote:
as a ex P4U manager, it will be very difficult as if this was presented to us in store we would call H/O and get the paperwork rectified but as they are npo longer trading.... people on here make it sound so simple and tell you to call customer services but i very much doubt that they will be able to help as they was not the original vendor to sell you the phone.. so they will only confirm your handset IMEI and not the paperwork IMEI they shoudl be able to send you some kind of email stating the date the phone was connected to teh o2 network and that will match your paperwork from p4u.. once you have that send that to your insurance company and they should then be able to see the error....
Which is exactly what has been said already.
Get confirmation from O2 of the IMEI in use (for however many months) and send this to the insurance explaining the mix up.
Calling CS is valid advice as they can give the historical data required. No one is suggesting that O2 are going to make up anything, just report the facts.
The rest is down to whether the insurance company accept this as proof of device ownership or not.
However, the lesson here for us all is to check our phones IMEI numbers against the paperwork and phone/box when getting a new device.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
