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@Anonymous If you're on a Refresh contract, which is what it sounds like from your description, you cannot do what you want to do. The device and airtime tariffs are charged separately. That's the way the contract is set up. You cannot change that, except by paying off the device part of the contract. Here is an explanation of how Refresh works: https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093
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@Anonymous please follow the information and advice provided by @Bambino.below.
- 23047 Posts
- 1025 Topics
- 3674 Solutions
@Anonymous If you're on a Refresh contract, which is what it sounds like from your description, you cannot do what you want to do. The device and airtime tariffs are charged separately. That's the way the contract is set up. You cannot change that, except by paying off the device part of the contract. Here is an explanation of how Refresh works: https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093
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@AnonymousThis is not customer services so no-one will email you back from here. This is the community where questions are answered by members like yourself. If you want to speak to O2 Customer services then contact them from this link https://www.o2.co.uk/contactus
You also say you want to change tariff? If it's Refresh you are on currently, then what do you want to change it to?
You cannot downgrade your Refresh tariff unless you complete your minimum term or upgrade by paying your device plan off.(as explained Refresh link posted by @Bambino )
If you want to cancel your existing contract to start another one, then follow the info here
*Edited for spelling..
