I've paid my bill and been cut off.

[Anonymous]

Hi, as the title suggests.

I've paid my bill and I've been cut off. I can't even ring O2's numbers as their text messages suggest to ring ...

[MI5]

Call the landline numbers on this link http://www.o2.co.uk/contactus

[L_W_Ward]

Or use live chat? 

[Anonymous]

Slight problem, I don't have a landline.

And their chat is always 'busy'..

[MI5]

Borrow a phone, ask a neighbour or use a call box.
Then, set up a direct debit so your bills are paid on time automatically and you won't get cut off again.

[Cleoriff]

Then you will probably have to borrow someone elses phone to make the call.

O2 don't have an email address so the contact us link you have been given is the only way sadly

[Anonymous]

Quick to jump to assumptions, I already pay by DD, on time. 

[MI5]

Apologies, it's the reason we see on here 99% of the time.
Was there an issue with your bank then?

[Anonymous]

I'm paying off my contract and moving on, it's so hard to communicate with O2; completely their side of the communication problems.

I'm appaulled that I'm sent a random text message yesterday at 10:08am, telling I'm going to be cut off if I don't pay my bill - when I've paid my bill beforehand and check this around 10:15am.

Tried using the numbers they've given me in the text message and they've already decided to cut me off straight after sending the text message ...

Fantastic service there.

[MI5]

That does sound poor but the only way you are going to fix this is by finding a phone somewhere that you can call CS on....