I’ve just received an order I did not make

[T-]

I’ve received Confirmation of an order I did not make? 
Order number: NC[Removed]

can you please tell me how this has happened snd. Cancel it please.

thsnks terri 

[jonsie]

If you think you’ve been the victim of fraud –  and you definitely have - whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your O2 customer services number if you think somebody’s taken out a contract using your details.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

[Enlli]

Do check with O2, but it sounds like it may be the system problem of the weekend raising its head.

[T-]

Thanks for your replies I’ll ring o2!