I never been so discusted in all my life than i am with o2

[Anonymous]

Every month they say I owe them different amounts from £28 to £412 they say you owe for extra data? omg did i download the internet? besides witch i have a cap on my data usage of 5 gig? then they say oh no you have a credit of £192 for insurance you didn't ask for also we have charged you for 9 months and you contact runs out in 2 weeks so we can charge that? they hang up because its too confusing for them to work out I have asked 7/8 times incl today for a manager to call back to help with the problems not 1 of them have called back Its been going on now for several months I have been recording the calls and I have 1 call where the lad just hangs up another where he is threatening me that he will cut me off unless i pay £412? im on a £28 a month contact that gives me unlimited calls and texts so how can my bill be £412 in 5 weeks yet if I dont pay they cut my business line off I feel like im dealing with Robin Hood and his merry men I have contacted Complaints Review Service today and await their reply I'm happy to take this to court as I have paid out thousands over the last 2 years with o2 I am now wondering how much Iv over paid without realizing ?? I wonder how much we have all over paid? Watch o2 go though your bills (DO NOT LET THEM SET A STANDING ORDER UP AS THEY CAN TAKE WHAT THEY WANT WITHOUT ASKING) I am going to watch dog and trading standards if anyone else wants to join me with their problems please email me Not a happy customer Richard

[Anonymous]

If you have exhausted all avenues, which by the sounds of it you are experiencing real problems, have you tried contacting consumer groups such as Money Supermarket forum, WatchDog TV consumer group etc? Just a thought, maybe worth a try to get to the bottom of your issues.

[jonsie]

I would go straight to the head honcho personally after hitting the brick walls. Ok it will be passed on to an underling but at least the op will get the needed call back.

Google is a wonderful source of the necessary information. ...