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I made a contract with sharer plan but It wasn't

Anonymous
Not applicable

‎21-08-2015 20:41 - edited ‎21-08-2015 20:45

‎21-08-2015 20:41 - edited ‎21-08-2015 20:45

Today, I've been twice times to been O2 Store, called forth times to costumer service. I don't get why my contract is not sharer plan. I heard in the store, I made a sharer plan but when I call to the costumer service they told me, I didn't joined sharer plan. I guess wasted my money. Where should I go to complain this problem? I don't want to spend at least 15 mins to calling or visiting store. So.. Thanks for let me join the £24 of 7gb data plan that I won't able to spend in a month. If I could make a cancelation, I definatily make it.

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MI5
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on ‎21-08-2015 20:45

on ‎21-08-2015 20:45

You will have to speak to CS to sort this out I'm afraid.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎21-08-2015 20:58

on ‎21-08-2015 20:58

If you took this contract out within the last 14 days you can still cancel. Please do as @MI5 has advised and call Customer Service, or go into your nearest O2 store.

I DO NOT WORK FOR O2



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