I have been conned by 02

[Anonymous]

Hello all, this is my first post; wondering if anyone has had the same problem with Customer Services- I ordered 2 Iphones and received them today, however, they were the wrong model(3G instead of 3GS). I called 02 and
asked for the right phones to be sent, and we were passed from one person to
another, about 9 or 10 people I spoke to, and nobody could help, unless I opened another account, which I didn't want to because I had already gone through all the process, and I didn't want 02 checking my Credit Report
twice, again, as it'd leave a footprint on my Credit(that would've been 4
times 02 checked my credit in one week). Anyway, we are now left with 2 phones
we don't want and didn't order in the first place, and they were Christmas presents for my kids.I have been a Business Costumer with 02 for over 8
years and feel I have been conned. I will definitely reconsider my contract
when it's up. I have tried complaining but to no avail.

[adamtemp64]

Where did you order them from? And when did you order? Are these on your business contract? How much did you pay for them?
Correct complaints procedue is obviously ring normal customer services then use the complaint review service.
We are all customers here but maybe able to point you in the correct place to complain.

[Anonymous]

Hello, thanks for your reply; I ordered the phones from 02, by phone, on a monthly contract. I have called Customer Services many times but all they say now is to send the wrong phones back. Originally, an assistant said he'd send me the right phones and I'd do a swap with the courier, however, the next person I spoke to, and all the other ones, said I'd have to open a new Account.

[Anonymous]

This is very upsetting, as, like I said before, the phones were Christmas presents and I will have to return the new phones, wait for 02 to receive them back, then we have to ring them to confirm they have received the phones back, only then the contract will be over.

[adamtemp64]

ok How much per handset and which tariff
The iphone 3g is on refurb offer free all tariffs. http://shop.o2.co.uk/promo/iphoneindex/ ... itioned_3G
The iphone 3gs 8gb is charged on most tariffs. http://shop.o2.co.uk/promo/iphoneindex/ ... ly/3GS_8GB

[Anonymous]

The handsets were free and we'd pay, monthly, £35 + £10 for insurance, for each phone. I think you can get this tariff for the 3GS anywhere.

[adamtemp64]

I will let you sort it out but good luck do a search on here for complaints review service

[jonsie]

O2 Complaint Review Service
Email Address ::

complaintreviewservice@o2.com

 
Tell them: 
• Your name and address 
• Your mobile and account numbers 
• A daytime phone number 
• A suggestion of how they can put things right 
Postal Address ::

O2 Complaints Review Service

PO BOX 694

Winchester

SO23 5AP

http://www.o2.co.uk/how-to-complain

[Anonymous]

Thank you very much Adam and Steve, will try to call that number tomorrow, and send them an email tonight.
Thanks again,
Keith

[jonsie]

You will get an auto response from them but it can take up to 7 working days for an official response (hence the phone number) but do write as well.
Good luck, hope it's sorted well before Christmas.