on 05-05-2014 13:14
on 05-05-2014 13:14
I had iPhone 4s contract of 24 months of £35/month. Contract finished in January 2014. I thought it will be converetd to Pay as you go automatically. I realized in February that they are still charging me about £35. They should charge me only for the terrife not for the phone. I called and asked for a refund. They did not give me any refund. I have spoken to one of the manager and requested to cancel my account straight away. Later on after that I requested a PAC code to transfer to a different network. However I did not transfer. I realized today thay they are still charging me £35/month. I called asked for refund, they said they cant refund. I only made 12 calls, 7 text, 22MB internet. Should they charge me £35?
on 05-05-2014 13:48
on 05-05-2014 13:48
05-05-2014 13:17 - edited 05-05-2014 13:20
05-05-2014 13:17 - edited 05-05-2014 13:20
All contracts move to 30 day rolling contracts at end of minimum term on the same charges as before all covered in the t&c ring o2 on 202 and discuss your options
on 05-05-2014 13:23
Firstly its an unfair terms to the consumer.
Also I cancelled my contract, only because after cancelling I requested a PAC code, they put me on monthly rolling contract again?
They can't make the terms as they need.
on 05-05-2014 13:30
on 05-05-2014 13:30
The issue is they cannot close a contract if you ask for a pac code and then do not use it .
If you feel unhappy and as we are all customers here go the the bottom of this page and click on complain and follow the full processas outlined.
on 05-05-2014 13:48
on 05-05-2014 13:48
on 05-05-2014 13:52
Thanks for your reply.
I have requested for the PAC code after asking to cancel my account. Therefore when I requested for a PAC code, it should already been cancelled or converted to Pay as you go. Why did they started charging me again for full £35/month without my consent.
If I use an expensive pay as you go network, it would not cost me more than £5 for 12.11 mins UK call, 22.89MB internet, 7 UK text message.
on 05-05-2014 14:00
on 05-05-2014 14:00
05-05-2014 14:03 - edited 05-05-2014 14:05
I can accept making the contract a monthly rolling contract.
I am sorry but I cant agree with you with the other point. If they are confised they should ask me. They should not start a contract agian without my consent. At the end this is my money not their money.
on 05-05-2014 14:06
on 05-05-2014 14:06
on 05-05-2014 14:16
on 05-05-2014 14:16