I-Pad and Phone set up

[Anonymous]

I have had a problem with my I-Pad sending E-mails since 2014 Apple support could not sort out my problem after many hour of trying Hakeem in the O2 shop in Reading Berkshire has manage to not only sort out my problem he completed all the checks in 1/2 hr I was so impress I went to the Apple shop to tell then that it is possible Full marks for Hakeem

[perksie]

Nice one, glad they were able to help.

Full marks to the shop.:smileyhappy:

Maybe @Toby could feed this back.

[Anonymous]

Gurus 1 Geniuses 0

[Cleoriff]

Hats off to O2. Never heard that Apple couldn't sort a problem that subsequently gets fixed by someone in an O2 shop.... Well done Hakeem

[jonsie]

Good to hear positive feedback, thank you ☺

[Anonymous]

pretty unusual for the apple guys not to be able to fix things. However when my daughters little pal broke his iphone power button and then forgot his security code they couldn't do anything other than offer his mum a new phone at an over inflated price. I used a paper wedge to allow me to get the phone into dfu then I reset and reinstalled all the iphone software and set up accessibility button so he can turn it off. some things you are better looking elsewhere but generally they are the best place to start.

at least you got it working 

[version7point0]

A great bit of feedback. I've let Hakeem know.

[MI5]

You found him ?

[Anonymous]

I'm sure @Toby will pass the feedback, so it can be documented properly, on the customer's account details, as I'm sure @version7point0 doesn't have those, as he is only here on a private capacity

[jonsie]

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@version7point0 wrote:
A great bit of feedback. I've let Hakeem know.

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Better you let his line manager know....