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How to "delegate access"

cappuccino
Level 1: Joiner
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So ... for about 10 years I've had 4 handsets on my account

Mine, my husband's, my son's and my daughter's. I was able to view them all via my account. 

As of last month, I can't see my husband's.  It was removed and when I try to re-add it I get the following :

cappuccino_0-1711023917811.png

My husband received a text from O2 at the same time, asking him to set up his own account, which he has now done.

But, how can he give me the "delegated access to manage certain aspects" of his account?  Payment of his bill still comes from my account so I really don't understand why this has happened. 

 

Any help and advice would be appreciated, thank you. 

 

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Bambino
Level 85: Esteemed
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@cappuccino Probably best to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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MI5
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@cappuccino 

  • Login to My O2 with Your Number
  • From the My O2 drop-down menu select 'Manage your details'
  • Your delegates
  • Add Delegate 
  • Enter details and add Delegate for the account associated with your husband
  • You will then get an email to your account, follow the link in this email.
  • Read the details and accept.
  • Enter information and submit.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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cappuccino
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Thank you. This did work, but we had to do it the other way - my husband had to be logged into his account and him request me as a delegate.  I then got the email to accept, which I have done, and all is good.

Thank you for your help.

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MI5
Level 94: Supreme
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@cappuccino 

You can do it either way.

The one you start with move to the second one's login.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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