Hi I spotted a resonse from a gentleman who was having trouble contacting 02 over an imoportant issue. He eventually admitted he couldnt hear well
For any one like me who has hearing loss then this is the way I contact 02. Read the notes at the bottom of the steps below. This will show you what to have ready and how to proceed
1 Go to the 02 website and log in
2 Find the help tab along the top of the web page - click it
3 Look down the help choices. find Contact us and click it
4 A new page will appear with 3 choices . Click the first choice CHAT which has a photo of a young lady on it
5 This will take you to your own chat page you can enlarge it by usual small square box at top right or leave the page as it is
6 This new page will tell you where you are in the queue. Then a name of the agent will appear and you can begin. They usually ask your name first and then the problem
- Have the phone number of , or device details you are enquiring about, your account security details. (There may be ways round this) Pen and paper.
- Allow time for the agent to read your request and responses . They will reply asap.
- Be precise and concise as possible. Reading is different from a phone call it is less interactive.
- Sometimes I have to tackle an issue more than once to get it sorted but usually it is successful
- You may be refered to an expert so be patient
- Give as good feedback as possible and ask how to save the CHAT B4 the end if you wish to refer to the details againA notice like this could be posted on several boards on the Community site I chose this one. Move it or copy it as needed.
- Best of luck it takes a bit of getting used but it works and needs to be used by deaf people in order for 02 to continue the service
- Beast Wishes
