How hard is it to cancel an account?

on 21-10-2014 11:42
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on 21-10-2014 11:42
O2 seem too find it very hard to cancel an account when a phone was returned within the 14 day cooling off period. How hard is it to do this. O2 has had the phone back as confirmed over the phone but cant seem to be able to cancel account. I am not wasting my time phoning as it takes for ever to get through. The account should of been cancelled when the phone was returned so do it.
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on 21-10-2014 11:48
It should be a simple process but we have all heard horror stories when things go wrong.
I appreciate you don't want to call but if it was me I would call and keep calling until the account was showing as cancelled.
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on 21-10-2014 11:54
You don't want a negative mark on credit score due to O2 messing up.

on 21-10-2014 12:31
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on 21-10-2014 12:31
I appreciate your opinion on making the call but if it was me I would.
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on 21-10-2014 12:38
@Anonymous wrote:O2 has had the phone back as confirmed over the phone but cant seem to be able to cancel account. I am not wasting my time phoning as it takes for ever to get through.
If you have already had confirmation that the phone has been received, your account will update automatically, at some point.
We, as customers cannot tell you when that will be.
If you want a definitive answer you will have to call again or try live chat
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-10-2014 10:14
Three times I phone also used the on line chat and each time I was told the account will be cancelled but will take 24hrs to do so. One agent even guaranteed me 101% that it will close within 24hrs. Did not happen
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on 22-10-2014 10:22
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on 22-10-2014 10:22
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 22-10-2014 11:07
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on 22-10-2014 11:07

