How hard is it to cancel an account?

[Anonymous]

O2 seem too find it very hard to cancel an account when a phone was returned within the 14 day cooling off period. How hard is it to do this. O2 has had the phone back as confirmed over the phone but cant seem to be able to cancel account. I am not wasting my time phoning as it takes for ever to get through. The account should of been cancelled when the phone was returned so do it.

[jonsie]

It should be a simple process but we have all heard horror stories when things go wrong.

I appreciate you don't want to call but if it was me I would call and keep calling until the account was showing as cancelled.

[viridis]

And don't cancel any direct debit,
You don't want a negative mark on credit score due to O2 messing up.

[Anonymous]

We have come across people who on sending their phone back and the cancellation / refund has not been processed , it is because it's not been scanned back in at the returns dept.

I appreciate your opinion on making the call but if it was me I would.

[MI5]

---

@Anonymous wrote:

O2 has had the phone back as confirmed over the phone but cant seem to be able to cancel account. I am not wasting my time phoning as it takes for ever to get through. 

---

If you have already had confirmation that the phone has been received, your account will update automatically, at some point.

We, as customers cannot tell you when that will be.

If you want a definitive answer you will have to call again or try live chat

http://www.o2.co.uk/contactus

[Anonymous]

 Three times I phone also used the on line chat and each time I was told the account will be cancelled but will take 24hrs to do so. One agent even guaranteed me 101% that it will close within 24hrs. Did not happen

[MI5]

As you have to give 30 days notice the account will not close immediately, unless you use your PAC on another network.

[jonsie]

You should get a final bill but as @MI5 says, you won't notice it on the account until then.