How do I collect an order without photo ID
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on 27-05-2023 16:53
My local O2 store has my order ready to collect, but can't let me have it because I don't have any current photo ID. I recently purchased a Samsung S23 Ultra, which comes with free Ear Buds. I already have the phone, but the store won't release the Ear Buds without photo ID. In which case, why did they let me have the phone?!
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on 27-05-2023 17:15
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on 27-05-2023 17:15
As per the rules on click and collect you need to have Photo ID, as last time I did a click and collect, they had to put what photo ID they have seen.
https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery#section1
I am afraid without Photo ID , you cant collect..
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 27-05-2023 17:27
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on 27-05-2023 17:27
In which case, why did they let me collect the phone?
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on 27-05-2023 17:31
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on 27-05-2023 17:31
@SJGilbert
That is one for the Store Manager...
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 01-06-2023 05:48
I used my birth certificate and a recent electric and council tax bill and never needed to produce photo ID while I was waiting for my driving licence to arrive after a renewal.
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on 01-06-2023 07:46
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on 01-06-2023 07:46

