How do I collect an order without photo ID

SJGilbert · ‎27-05-2023

My local O2 store has my order ready to collect, but can't let me have it because I don't have any current photo ID. I recently purchased a Samsung S23 Ultra, which comes with free Ear Buds. I already have the phone, but the store won't release the Ear Buds without photo ID. In which case, why did they let me have the phone?!

madasaf1sh · ‎27-05-2023

@SJGilbert

As per the rules on click and collect you need to have Photo ID, as last time I did a click and collect, they had to put what photo ID they have seen.

https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery#section1

I am afraid without Photo ID , you cant collect..

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

SJGilbert · ‎27-05-2023

In which case, why did they let me collect the phone?

madasaf1sh · ‎27-05-2023

@SJGilbert

That is one for the Store Manager...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Stewby · ‎01-06-2023

I used my birth certificate and a recent electric and council tax bill and never needed to produce photo ID while I was waiting for my driving licence to arrive after a renewal.

Cleoriff · ‎01-06-2023

@Stewby

A friend of mine without a driving licence or passport, used her blue badge disabled photo card and a utility bill. However, it really is dependent on the store manager.

Veritas Numquam Perit