Solved: Help with understanding my o2 bill

Anonymous · ‎11-04-2016

Hello,

So recently I changed from Pay as you go to Pay monthly on a tarriff of £23 p/month. As it is all new to me I don't really understand it. I called o2 twice and both times I was speaking with a non-native English speaker so i couldn't understand what was being said and vice versa.

I have checked my recent bill which is said to be at "-£34.90". However, it says next to it that this is a balance. Is this how much I have to pay or..? I'm confused as there is no way I have went beyond the contracts limits and no money has been taken out of my account. Do I need to pay it myself each month? I thought it was set up as a direct debit and there is no way my bill could jump so steeply.

Many thanks!

jonsie · ‎11-04-2016

If you have set up a direct debit then it will automatically take payment on the same date every month. They will always send you a bill each month 14 days before the direct debit is due. This is so you can check the amount that is due and have time to query it.

Now the good news....your balance is -£34.90 which means yopu are in credit. No payment is due because O2 owe you money. Next months bill will be taken from the £34.90 which will still leave you £11.90 in credit assuming you don't go over your minutes or text allowance.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎11-04-2016

If you have set up a direct debit then it will automatically take payment on the same date every month. They will always send you a bill each month 14 days before the direct debit is due. This is so you can check the amount that is due and have time to query it.

Now the good news....your balance is -£34.90 which means yopu are in credit. No payment is due because O2 owe you money. Next months bill will be taken from the £34.90 which will still leave you £11.90 in credit assuming you don't go over your minutes or text allowance.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎11-04-2016

Aah! Fantastic! I was really getting worried hehe

Thank you so so much!

jonsie · ‎11-04-2016

Sleep without worry....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎11-04-2016

You credit may have come from transferring your old PAYG allowance to your contract?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-04-2016

@MI5 wrote:
You credit may have come from transferring your old PAYG allowance to your contract?

I thought that ^^^^^^ and seems to cause confusion to many as the figure is preceded by a minus - instead of a plus +...

Veritas Numquam Perit

MI5 · ‎11-04-2016

A minus figure on a balance sheet anywhere always means the same thing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-04-2016

@MI5 wrote:
A minus figure on a balance sheet anywhere always means the same thing.

Oh I understand that Rich....many others do not... obviously...

Veritas Numquam Perit

MI5 · ‎11-04-2016

I think they just panic if they see a figure they're not expecting to see.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-04-2016

@MI5 wrote:
I think they just panic if they see a figure they're not expecting to see.

And also the relation to minus. In another life if I was viewing a staff balance sheet over a monthly period I would expect to see '+10 agency nurses' ....if I actually had 10 allocated to my unit...(not - 10)

Veritas Numquam Perit