Handset out of stock

[cheryl456]

Hi, 

I specifically puicked a phone which was "in stock", wasn't the one I overlly wanted but needed one quickly. I'm now being told its out of stock, with no estmate when I will recieve it. 

Why is the website keep up to date as its very frustrating as if I had known that this handset was also not in stock I would have just chosen the phone I wanted initially.

I conduct much of my business on my phone due to covid and really needed today, hence paying next day delivery for a phone listed as in stock.  

Update - I got an email saying my hanset wasn't going to arrive on time as it was out of stock but arrived one time anyway.

[Cleoriff]

@cheryl456 

I know how angry you must be, it happens all the time despite us asking repeatedly for O2 to implement a live stock system!

You could call O2 and ask when it will be in stock and ask them to cancel your order if it isn't coming soon.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[cheryl456]

Update on this, email says handset out of stock but yet its been delivered. Very confusing but just incase others are concerned - arrived on time!

[Cleoriff]

Good to hear @cheryl456 . One of the lucky ones.