Solved: Google play voucher - Page 2

Anonymous · ‎04-12-2015

Has anybody been struggling to get their £50 Google play voucher from o2?

Anonymous · ‎15-12-2015

no i lodged an official complaint and got a refund for £50 but was told if i ever get the voucher i can have that as well

just web chatted CS and after 20 minutes he gave the number for ticket master and told me tol call them to sort it

what a dick

MI5 · ‎15-12-2015

Time and time again we say not to use live chat....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎15-12-2015

@MI5 wrote:
Time and time again we say not to use live chat....

And an example of why we say that.......

Veritas Numquam Perit

MI5 · ‎15-12-2015

Although if I had a spare 10mins I may call them and ask where my voucher was

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎15-12-2015

Ooh, what you buy???

MI5 · ‎15-12-2015

Nowt

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-12-2015

So do I ring 202 if so which is the best option to pick so as not to get messed around too much

viridis · ‎16-12-2015

But you've had your 50 quid,
Can't see them doing an awful lot when your account notes will show a payment in regards to the promotion..

Cleoriff · ‎16-12-2015

@viridis wrote:
But you've had your 50 quid,
Can't see them doing an awful lot when your account notes will show a payment in regards to the promotion..

I would agree with that in theory...but the op said he was told....

no i lodged an official complaint and got a refund for £50 but was told if i ever get the voucher i can have that as well

Which does sound a bit weird if honest....

Veritas Numquam Perit

jonsie · ‎16-12-2015

So who pays the voucher. Is it solely an O2 promotion or a phone manufacturer promotion?

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS