Google play fraud

[NickJD]

Hi, I had my phone stolen last month. I notified 02 immediately after it happened and they informed me they blocked the old sim card.

Now I received my bill and I have over £300 of Google Play Store charges on my 02 account. 

02 tell me there's nothing they can do, Google aren't able to help because I need correlation ids which I don't have access to from my google play store account.

I see this on other threads in this community but none have been able to solve it. I see some people have reached out to @Korey01 or @O2Waqas or @O2Emma and you have taken the discussion off the thread. 

Please I am begging someone to help I cannot afford these extra charges and I don't know what to do.

[Enlli]

I'm afraid the people you tagged are long gone. O2 have removed all advisors from here over a year ago.

None of us can really help.

Of course someone may have well used your Google account before the phone / SIM Bar went through.

If just the SIM was blocked then they could have accessed Google via WiFi.

Assume you have a replacement SIM with your old number transferred so the old one should be dead

[MI5]

@NickJD 

O2 will cover any charges as long as you reported the loss within 24 hours.

Guide: Lost or Stolen O2 Device? - How to Report it 

If O2 are telling you different, you need to keep going back to them until you find someone who knows the correct process.