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Good custermer service and live chat.

Luke30
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on ‎12-07-2019 21:05

on ‎12-07-2019 21:05

The customer services and live chat are good and I have had no problems with them. But there is one thing that would be good with the live chat is that it would be good if it was open 24 hours like Vodafone and three live chat is.
LGreenwood
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Glory1
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on ‎12-07-2019 21:34

on ‎12-07-2019 21:34

I can't see that happening @Luke30 as O2 would have to pay to employ additional staff to provide a 24 hour service.

 

A good idea but very unlikely to happen, in my opinion.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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MI5
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on ‎12-07-2019 21:42

on ‎12-07-2019 21:42

They already have 24 hour support wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Luke30
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on ‎12-07-2019 21:45

on ‎12-07-2019 21:45

I know but the o2 live chat use to be 24 hours and not only that sometimes I have problems with my phone or account after midnight and I can't get help because the live chat is closed.
LGreenwood
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Luke30
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on ‎12-07-2019 21:55

on ‎12-07-2019 21:55

O2 don't do 24 hour help as live chat is closed and so is customers service.
LGreenwood
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MI5
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on ‎12-07-2019 21:59

on ‎12-07-2019 21:59

Yeah, but you missed one.........
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎12-07-2019 22:03

on ‎12-07-2019 22:03

They won’t do 24hr live chat. Too costly to see that happen. That’s why they rely on the community & us
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Luke30
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on ‎12-07-2019 22:09

on ‎12-07-2019 22:09

Oh OK. I know this community form is open for people to get 24 hours a day 7 days a week.
LGreenwood
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jonsie
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on ‎13-07-2019 00:26

on ‎13-07-2019 00:26

Yep always someone here.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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liggerz87
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on ‎15-07-2019 15:45

on ‎15-07-2019 15:45

Yep like I'm usually on at night
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