Get involved: Content feedback needed!

[MercedesS]

Hello guys 

This topic is where you can ask and suggest what content you would like to see under the Community Knowledge Base: “How-To-Guides” and “Reviews” 

What content do you think is missing that might help?

• What How-To-Guides would you like the community to create?
• What content should be added or reviewed?
• What news or information would you like to hear from O2?
• Any special device review you will like to read?

Share your thoughts and thanks a lot in advance!

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Your feedback 

• "Coming soon articles" on new devices @Anonymous > Would be added to Welcome & News
• "Firmware & software updates" @MI5 @madasaf1sh > Would be added to Welcome & News

[MercedesS]

Hello guys,

I am really sorry. We understand it can be frustrating when your ideas & suggestions don't get implemented. We are not always able to implement things as you would like Changes can also take longer to happen and, at the same time, there has to be an alignment between ideas and business needs.

However, it is not that the thoughts and ideas of community members aren't important and do have an impact on how we work, even if this is not always obvious. In fact, the content you have suggested will be added!  

[Beenherebefore]

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@MercedesS wrote:

We are not always able to implement things as you would like

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The Community is for customers otherwise O2 would have a presence so why shouldn't we have our ideas implemented ?

I agree that we cannot dictate O2's business strategy or ideas that are contrary to that strategy but O2 shouldn't dictate their ideas on the Community which have no connection to their business.

To be honest there are posts very critical of O2 on this Community (and I have posted some of them) that I would not have allowed if I was O2 senior management which proves to me that O2 have no real interest in the Community from a business point of view.

[MI5]

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@Beenherebefore wrote:

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@MercedesS wrote:

We are not always able to implement things as you would like

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1 - The Community is for customers otherwise O2 would have a presence so why shouldn't we have our ideas implemented ? 

2 - To be honest there are posts very critical of O2 on this Community 

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1 - Someone, somewhere, wants all sections to look busy. 

"Not enough posts for individual sections" is testament to that fact.

2 - That fact alone is why we enjoy the freedom of speech on here.

I think we all criticise as customers if we feel justified and likewise support O2 if we feel the customer is being a numpty.

I wouldn't want that to change into an "O2 is great" type of forum........

[Cleoriff]

In fairness to @MercedesS this was going on long before she joined the forum. We are asked for ideas. Criteria was given.  Then goal posts moved when our ideas and suggestions did not fit in with O2's business strategy. Those of us who have been here for a long time tend to think 'Oh no not again'  when these threads keep popping up....as we know anything we suggest wont 'make the grade'.

[Beenherebefore]

@Cleoriff

I don't think anybody is criticising/blaming/complaining about the past or present Community managers, they are probably as frustrated as the members. They can only do what O2 require of them.

O2 management creates the problems, which are replicated in several sections of the business not just in the Community.

[Cleoriff]

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@Beenherebefore wrote:

@Cleoriff

I don't think anybody is criticising/blaming/complaining about the past or present Community managers, they are probably as frustrated as the members. They can only do what O2 require of them.

O2 management creates the problems, which are replicated in several sections of the business not just in the Community.

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And I understand all of that of course. It will not stop the frustration of members who are asked to implement or suggest changes only to have them ignored.

I may not have been a forum manager @Beenherebefore I did however have years of management experience in nursing and other NHS professional groups. I know what motivates and demotivates staff.

[Beenherebefore]

@MercedesS

Your OP relates to KB, Guides and Reviews.

1. Reviews have nothing to do with Knowledge Base or Guides. They are just subjective opinion...one person's critical analysis, although many may agree with that analysis.

2. Why is the Index to Guides "hidden away" ?....try to find it yourself.

3. Why do some of the Guides show discussion posts, one Guide is 15 pages long !!.....Guides should be locked to prevent posts being added.

Before we start adding new detail, we really need to re-construct this website from the beginning.....again.....because, in my opinion, it is a mess.

[Cleoriff]

I totally agree with guides being locked to prevent ongoing discussion and stop irrelevant comments being added. If the guide is approved by management then it should appear as a standalone piece of work. There will be occasions when something vital is missed from a guide and it needs updating or amending. ..but it isnt a discussion topic. 

In Nursing we reviewed clinical practice and procedure guides annually. There was a separate section to add comments and queries. 

Slightly different with reviews however. Although they are posted from the perspective of one individual they do lend themselves to questions and often debate.

[gmarkj]

Like the idea of the guide/article being a stand alone post with a separate discussion post.

[MercedesS]

Morning guys!

Thank you for your valued feedback and suggestions on the proposed content changes. It is amazing to see how many of you have taken the time to send us some very useful feedback on what you think of the community so, 

Trust me, your feedback is extremely valuable to us. It helps the team understanding which features and functionality are most important and we will definitively pass it along. Please keep on sharing ideas with us. We do appreciate your opinion and it is the best way to improve our products and services. 

Remember that if you want to share ideas about the board structure too, we can do it here: Get involved: your thoughts on forum board structure