Galaxy Buds

[Caddy1]

Anyone else feel they've been totally misled by O2 with the free Galaxy Buds Pro 2 offer? I ordered my S23 directly on the O2 site back in September, specifically selecting the free buds offer. I called twice between September and November and got told 'we have checked your account, you'll recieve a text with the code'. Fair enough, I thought, its a busy period, and alot of customers. By mid November Im getting a bit worried, so Ive reached out the social media team. Ive now reached out to them 6 times between November and now and its always they are chasing and escalating, but its not actually getting anywhere. I feel terrible chasing them up, and I know it isnt the social media team's fault, they're just stuck dealing with me repeatedly asking them where the code is. Im just so disappointed as you just wouldnt expect such a let down, obviously I was mistaken! 

[Dave-O2]

Thanks @DLitherland 

I've got your PM and i'll be back in touch as soon as possible 👍

[JBrown588]

@Dave-O2 My code worked and the earbuds are now ordered.

Absolute Legend did something no one on the phone could do for 4 months.

Thank you as well to @Oxonian for the tag, so glad I don't have to ring 202 again on this issue.

[Dewolf01]

I have just seen this thread and PM'd @Dave-O2 who I'm hoping can please help me too.  Have spoken to countless people in customer services around the globe over the last 3 months and have received numerous promises, but no code for my earbuds.  I really cannot face another thankless call to 202....

[Dave-O2]

Hey @Dewolf01 

I've got your PM message and i'll be back in touch as soon as i can 👍

[DLitherland]

update - Dave has supplied a valid code, however the website refuses to take the £1 payment. Dave is on the case but still left in limbo.