Galaxy Buds

[ONYX_GUARD_86]

So..... its been 117 days since my contract start. 

It beyond a joke. Weekly chats to the useless advisors only to hear 'rest assured', 'trust us' and 'please wait 5 more days'

O2 can go f*ch themselves after this

[jonsie]

All we know is here

Guide: Gift with Purchase  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[gmarkj]

@Dave-O2 you might need to help this one along...

[ONYX_GUARD_86]

This is what I sent to the O2 Advisors and only got the standard reply.

"It's been over 30 days (117 to be exact) since the start of my contract with still no text with the unique code offering the Galaxy buds 2 for £1.

I understand that it was popular and stocks are limited but there are still offers available on the O2 website with this enticement.
This is unacceptable !
Why still offer this knowing full well O2 cannot fulfil it?

As its been well over the 30 day wait period I give you 3 choices.
1. Send me the code for the buds for £1 now.
2. Reimburse me the cost of buds minus £1.
3. Cancellation of my contract with full refund."

Hopefully @Dave-O2 can help

[Dave-O2]

Thanks for the tag @gmarkj 

@ONYX_GUARD_86 So i can take a closer look, can you please drop me PM with the mobile number that is linked to the GWP offer?

[ONYX_GUARD_86]

Sure thing

[ONYX_GUARD_86]

It's all sorted. Dave managed to get a code very quickly. 5 Stars. 

Now.... how to mark this thread as resolved....

[TK1993]

Hi Dave, Im in the same situation, took my S23 256gb out in September 2023 and still haven't received my code. Been on the phone 5 or so times to no avail, was wondering if it was possible to get this resolved as well.

[gmarkj]

@Dave-O2 

[TK1993]

Resolved 5/5 thanks a lot.