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Free upgrade what a pile of.....!!!!

Anonymous
Not applicable

So today I go into an O2 store to take advantage of the free upgrade after a year so I choose my new phone and contract they then want to look at my old phone to "value" it this phone has had a screen protector and case since I got it.... 

They come back after having a look to tell me they'll only give 20% of its value because of a yellow mark just above the screen I can not see a mark on it neither can anyone else who's looked at it... This is an absolute joke I walked out without upgrading 

anyone else had any trouble with this ??? 

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MI5
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Sell it to CEX then go upgrade with a different network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@AnonymousQuite a common occurrence for O2 to undervalue a trade in phone...Smiley Frustrated

Veritas Numquam Perit

Girl in a jacket
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