Re: Free fitbit

Anonymous · ‎24-04-2015

Got my Samsung s6 today. The guy in the shop said I had 14 days to claim my Fitbit but the website said I can't claim until after 14days?
How does that work...

perksie · ‎24-04-2015

Which page did you get that from, did you follow the procedure as here: http://www.o2.co.uk/termsandconditions/rewards/free-fitbit-with-purchase-of-any-samsung-galaxy-s6-sa...

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MI5 · ‎24-04-2015

He's confused, I guess....
Have a search on here as there are a couple of other threads with discussion on claiming.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎24-04-2015

He gave me a leaflet in the O2 shop with what to do on it. Followed it, it let me put my IMEI number in but then came up with 'not eligible. If you have recently purchased your product please wait 14 days'

MI5 · ‎24-04-2015

Then I guess you need to wait......
I assume it is to put you past the cooling off period so you don't return the phone and keep the fitbit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-04-2015

Yeah I thought that. I was just a bit worried with him saying I only had 14 days to claim it but the website saying different. Thanks for your help

perksie · ‎24-04-2015

There's always a possibility that as you got the phone today it hasn't registered on the system yet.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Anonymous · ‎24-04-2015

hi, i had same problem, i just went back to O2 shop and they sorted out. hurry up!!

Anonymous · ‎20-05-2015

i've had the phone since 25th of april its now 20th of may and it still says i need to wait 14 day when i've been waiting 3 and half weeks, whats going on ?

Cleoriff · ‎20-05-2015

Hi @Anonymous

Did you complete the application form and get the confirmation email? If so you either need to visit your local O2 shop (as the poster above you) or contact customer services http://www.o2.co.uk/contactus

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