I just want to highlight how easy it is to be fooled by these scammers.
I had dozed off when my mobile went off, so was half asleep when I answered.
The person claimed to be from O2 customer relations, and said that with the Covid situation, they were offering a discount.
They questioned whether I was happy with the service, and whether reception was good in the area.
I was asked if I used the O2 application, then said they would send me a code to verify my number.
A code came through, which came through on my O2 text folder - again looking as if it came from a genuine O2 number.
The person said they aren't going to ask for bank/credit card details, and asked me to verify my email address, after they had spelt it out.
They knew how much I was paying for the service, then asked me to verify my secret answer, again the answer to the secret question that they also knew.
They then said a discount would be added and they would verify by email, and it would be seen on my next monthly statement.
I then got a text message from O2 to say my password had been changed.
I went to look at the app, and the email address on my account had been changed also.
I managed to get things sorted, but I noticed in the app that my full bank details are on show, which is a concern - maybe O2 should change that by just showing the last 4 digits of the bank account?
The number that was called from was 0344202020.
