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Forum development & bugs updates

EmilieT
Former Staff
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Hi everyone, 

 

In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward slight_smile

 

If you spot any further issue too, please let us know in the comments!

 


 

Current issues being looked into

-These have been reported to the platform provider and are being investigated-

 

  • Kudos and posting box window not working correctly in the blog section
  • New comments on Blog articles (Reviews or Guides) in Unread posts link to the initial post and not the latest comments
  • Read comments stuck in Unread Posts even after being read

 

Current feedback being looked into

-These are being discussed with the different teams involved in the project-

 

  • Various differences between Mobile view and Full view (list here)
  • Size of the homepage header
  • Image in the hompage header
  • Lack of board structure on the homepage

 


 

Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback nerd

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Cleoriff
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The Unread post issue is back today.

I've answered 3 of them @Dave-O2 and yet they have appeared as unread on 3 occasions.

It's nothing to do with posts being moved.

Veritas Numquam Perit

Girl in a jacket
Message 1111 of 1,127
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pgn
Level 76: Forum Legend
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That déjà vu feeling 🎼🎶🎷

 

I shall watch out for that, thanks for the forewarning @Cleoriff 👍🏼

Message 1112 of 1,127
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gmarkj
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I've not seen that today (thankfully!) but have been hit with the feedback one several times...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 1113 of 1,127
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Oxonian
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@gmarkj 

I did complete it once, thinking that if I registered a response, it might leave me alone - no such luck ! angry_devil 

Message 1114 of 1,127
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Dave-O2
Community Manager
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Good morning @Cleoriff 

 

Thanks for flagging this, has this continued overnight/ this morning?

 

My view currently matches what is currently unanswered/unread on The Community.

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Message 1115 of 1,127
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Cleoriff
Level 94: Supreme
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@Dave-O2 

No all seems ok today. I had a couple of unread posts about 6pm then it went back to normal.

Veritas Numquam Perit

Girl in a jacket
Message 1116 of 1,127
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gmarkj
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... 

and it's back again!

Including my own post - 

gmarkj_1-1713374373328.png

 

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 1117 of 1,127
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Cleoriff
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Luckily I seem ok so far @gmarkj 🤔

Veritas Numquam Perit

Girl in a jacket
Message 1118 of 1,127
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Cleoriff
Level 94: Supreme
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Spoke too soon. Unread post issue is back again!

Veritas Numquam Perit

Girl in a jacket
Message 1119 of 1,127
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pgn
Level 76: Forum Legend
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I think I may have found the glitch - it seems to be when a Guide has had a reply added, clicking on the link  takes you to the top of the guide, not to the actual unread message to which the link relates.

If you scroll to the bottom of the page, see the [1][...][3] page selector,

pgn_1-1713540944142.png

 

and click on the highest page number, you should be close to the message... scroll down and click on the message, then the message has been read and it "disappears" from "Unread messages"- I had it with the O2 Extras guide, it would not go away - and, lo, I scrolled for what my mouse was worth, clicked on [2], down to the last message, from @Cleoriff, and lo, I get:

pgn_0-1713540868036.png

 

Message 1120 of 1,127
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