on 19-07-2019 12:01 - last edited on 11-06-2020 08:49 by Marjo
Hi everyone,
In this topic, we'll post any progress on the known plaform issues that you have brought to our attention so far and that we are looking into, along with any future updates we get on them. We thought it would be good to recap what is currently being worked on, and have it all in one place so we can keep you in the loop going forward
If you spot any further issue too, please let us know in the comments!
Current issues being looked into
-These have been reported to the platform provider and are being investigated-
Current feedback being looked into
-These are being discussed with the different teams involved in the project-
Thanks for your patience while we work our way through all the above, and for your help spotting identifying and gathering feedback
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on 15-04-2024 13:11
on 15-04-2024 13:11
on 15-04-2024 13:28
on 15-04-2024 13:28
on 15-04-2024 13:34
I've not seen that today (thankfully!) but have been hit with the feedback one several times...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 15-04-2024 18:40
on 15-04-2024 18:40
16-04-2024 09:56 - edited 16-04-2024 09:56
16-04-2024 09:56 - edited 16-04-2024 09:56
Good morning @Cleoriff
Thanks for flagging this, has this continued overnight/ this morning?
My view currently matches what is currently unanswered/unread on The Community.
on 16-04-2024 09:59
on 16-04-2024 09:59
on 17-04-2024 18:19
on 17-04-2024 18:19
...
and it's back again!
Including my own post -
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 17-04-2024 19:56
on 17-04-2024 19:56
on 18-04-2024 09:06
on 18-04-2024 09:06
Spoke too soon. Unread post issue is back again!
Veritas Numquam Perit
19-04-2024 16:34 - edited 19-04-2024 16:36
19-04-2024 16:34 - edited 19-04-2024 16:36
I think I may have found the glitch - it seems to be when a Guide has had a reply added, clicking on the link takes you to the top of the guide, not to the actual unread message to which the link relates.
If you scroll to the bottom of the page, see the [1][...][3] page selector,
and click on the highest page number, you should be close to the message... scroll down and click on the message, then the message has been read and it "disappears" from "Unread messages"- I had it with the O2 Extras guide, it would not go away - and, lo, I scrolled for what my mouse was worth, clicked on [2], down to the last message, from @Cleoriff, and lo, I get: