Feeling scammed

[Grumpy]

I have been a Talk Talk mobile customer for 30 months, Talk Talk are ceasing mobile provision and Have a "Partnership with O2" On my TT account page there was an upgrade  offer, with O2, of a Samsung J3 with 1GB of data, unlimited calls and unlimited texts for £14 per month for 24 months, I called the standard TT number, told them what I required and the operator said she was "putting me through to sales".

The sales person then asked how she could help, I said " I am a Talk Talk mobile customer and i would like to take the offer of a Samsung J3 with 1GB of data, unlimited calls and unlimited texts for £14 per month for 24 months" she then launched into her sales pitch talking rapidly, (to be honest, she lost me) took details from me for setting up an account with banking details then asked if i was happy, I then asked her "Can you confirm that I will get a Samsung J3 with 1GB of data, unlimited calls and unlimited texts for £14 per month for 24 months" she said "yes" 

I received the phone, set it up, rang with my PAC code and my old number was transferred over on the 6th Sept

When I logged on to my O2 account i noticed that my tariff was what I expected but at £22 per month for 24 months with a bolt on of £6 discount for 12 months, not what I agreed to, on complaining to O2 i then discovered that i hadn't been talking to O2 but a company called LBM who sold me the package. since raising a complaint with LBM my bolt on has changed to £8 discount for 12 months, still not what i asked for or agreed to but. in my view, an acknowledgement  of the justification of my complaint

I don't want to cancel my order within the 14 day time slot as I like the phone, I just want the deal that I agreed to, I have informed Talk Talk of my problem as well, it appears that the "Parnership" is cemented together with an unscrupulous sales company who mis sell contracts

Please advise 

[Bambino]

@Grumpy This is a customer community, not O2 customer service. Please use this link: https://www.o2.co.uk/contactus

If you don't get a result you're satisfied with, lodge a complaint using Resolver within this link: https://www.o2.co.uk/how-to-complain

[Grumpy]

Thank you 

[Bambino]

You're welcome @Grumpy. Hope you get this sorted out. If you feel inclined, please come back and let us know how you got on. Good luck.:smileywink:

[Grumpy]

I most certainly will, I raised the issue with the "Resolver" system and have been promised an answer within five days, watch this space

[jonsie]

Hi @Grumpy, were you put onto a business contract or a standard consumer cotract?

[Grumpy]

Just a standard consumer contract i assume as I'm retired and a light user

[Glory1]

@Grumpy I'd double check that as O2's so-called trusted partners are known for putting unsuspecting customers on business contracts!

[Grumpy]

Will do 

[madasaf1sh]

Sounds like its Talk Talk, who have engaged with LBM to manage the migration process, so i would take this up with Talk Talk, and LBM.

Talk Talk are famous for not giving a dam about customers, and their information, so am not surprised by anything they do, as its always the cheap way out.....