Failed credit check

Anonymous · ‎13-07-2017

Don't know if this is the correct place to post but I'll try anyways. I tried moving from payg to o2 sim only contract recently. Everything agreed and setting up direct debit to find it has been declined by Equifax. Strange as my credit score is excellent. Contacted Equifax and my bank who told me to get in touch with o2 credit referrals. I emailed them along with a copy of my credit score only to find that the email has bounced. Can anyone help as I need to get on a sim only deal with better data. 😩😤

Cleoriff · ‎13-07-2017

Hi @Anonymous You need to speak to customer services. http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎13-07-2017

Contact details as we know them:
CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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