Facetime

Anonymous · ‎28-01-2016

My FaceTime videos use up 1GB per hour, which is at least double what other people seem to experience. What am I doing wrong?

jonsie · ‎28-01-2016

You bought an iphone maybe?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎28-01-2016

No, an ipad.

adamtemp64 · ‎28-01-2016

Where are you getting the figures from ?

What devices are being used? Is it on mobile data or wifi etc?

I ask as many things will affect the data usage levels reported

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎28-01-2016

I checked the remaining GB before and after, and it worked out at exactly 1GB per hour.

i am using an o2 pocket hotspot, and iPad mini.

MI5 · ‎28-01-2016

I don't own any Apple devices personally but is there an option anywhere for video quality?
Maybe you are set to a high bitrate......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎28-01-2016

@Anonymous wrote:
I checked the remaining GB before and after, and it worked out at exactly 1GB per hour.
i am using an o2 pocket hotspot, and iPad mini.

Ok follow the info here to see the actual gb used in facetime as other things may have used the hotspot data as well!

http://www.redmondpie.com/how-to-check-facetime-audio-video-call-data-usage-on-ios-8/ still works in ios9 etc

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

adamtemp64 · ‎29-01-2016

Any update to this ? @Anonymous

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services