Extra charges are not itemised on online bill

[John99999]

I am trying to look at my bill online.  It shows I have some extra call charges but when I click on the bill breakdown nothing shows up, just the filter and sort options.  The extra charges are shown if I download a pdf copy of the bill.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[pgn]

You may be on the newer 360 back-end system, @John99999 - Guide: How do I get to the 'Download Bill' page? works on the older system.

If you think it is a bug, do let O2 know via social media as described in the link just below. Good luck!