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Excess minutes

SteveH
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The combined monthly mobile bill for my wife and me is usually just over £20, but this month it was £106 as my wife incurred excess minutes trying to keep in touch with loved ones during the current situation. I accept that the minutes were incurred, and will pay in line with our contract, but when I am approaching my data roaming limit in any month I get a warning from 02. My wife received no such warning regarding her minute allowance, and this I feel is unacceptable, and moreover amounts to taking advantage of customers when they are at their most vulnerable. Had she received a warning, then she would have switched most calls to our, admittedly poorer quality, land line. Please consider this point carefully, O2.
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MI5
Level 94: Supreme
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There are no warnings for minutes or texts, you have to monitor it in your MyO2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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SteveH
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That situation is unsatisfactory. I wouldn't know how to monitor, and besides, we simply don't have the time to be constantly opening MyO2 to check progress, especially in these times. We have been very satisfied with O2 up until now, but this seems to be a glaring gap in the service, and may force us to consider our options.
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jonsie
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Text balance to 21202 is easy enough. It's your responsibility to monitor your own usage.

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MI5
Level 94: Supreme
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If checking your balance is so difficult you can always upgrade to a tariff with unlimited minutes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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