Re: Excellent customer service

Feedback1 · ‎28-08-2020

Mine and my husbands contract was terminating and we called O2 to review any upgrade deals. We came through to this lovely lady called Amanda fletcher. She was so patient and talked us through several deals. She was ready to answer any questions and she was ready to help. Nothing was too much trouble for her. Really friendly and polite. We can’t wait to get our new phones. Excellent customer service we couldn’t be happier or more satisfied with the customer service Received 10/10. Thank you Amanda for all your help!
Could this feedback be passed on to Amanda and her manager.

Cleoriff · ‎28-08-2020

@Feedback1

What a lovely post. Thanks for telling us about your great experience. Our managers will feed this back for you. Well done Amanda.

@Marjo @Martin-O2 @LukasB

Veritas Numquam Perit

Mi-Amigo · ‎28-08-2020

@Feedback1

Thank you for such a nice post. It`s always great to read about a positive experience. I hope you enjoy your new phones when they arrive and maybe you`ll keep in touch on this Community.

I`m sure Amanda will appreciate your lovely feedback.

Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

LukasB · ‎28-08-2020

@Feedback1 Thanks for the nice post. Always great to hear something positive. I will send you a private message on here as i need some more information to find the right Amanda.

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Betablue · ‎31-08-2020

Shouldn't this be moved to discussions and feedback forum @MI5

MI5 · ‎31-08-2020

Yes, it is already correctly placed @Betablue

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Betablue · ‎31-08-2020

Hmmm. It managed to last from 28th August until 30 seconds after I posted. Funny that. No offence at you @MI5 you are a legend and this place lucky to have you. Massive respect for you, I've told you before anyway. If I'd time an could be bothered I'd find plenty less relevant posts than mine left where they were intended. To have it moved without a word is poor effort and bordering on rude by admin. I'm a Spotify rock star (stop laughing!) and we'd get slaughtered for that. Right I'll sign off now, darkened room et etc lol

MI5 · ‎31-08-2020

Take it easy my friend 🤗

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎02-09-2020

Sorry @Betablue I have moved this when I messaged @Feedback1 .

And you are right @MI5 is a legend

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?