Excellent Customer Service

[Anonymous]

I would just like to congratulate O2 on their excellent customer service. After a problem with my new iPhone7 which resulted in two phone calls to O2 Customer Services followed by a visit to the Apple Store (which didn't resolve anything and only caused further frustration), the third person to deal with my complaint couldn't of been more helpful, or apologetic, and not only resolved the issue there and then but went the extra mile to apologise and restore good customer relations. Thank you O2 for the first class customer service 😊 Carolyn

[jonsie]

Good to hear @Anonymous and I'm sure @Marjo or @MercedesS will be glad to pass it on to Carolyn and her manager. One of them may PM you for more details 

Edit for mention

[MI5]

Refreshing to hear some positive feedback, thanks.

[Cleoriff]

Great to hear of such a great experience @Anonymous

[pgn]

Not many community posts share the good experiences at the moment n- thanks for your refreshing post, @Anonymous 

[Anonymous]

Apologies for confusion but Carolyn is my name😊. It was a guy who provided the excellent customer service but unfortunately I can't remember his name. I'm sure O2 willhave a record of the conversations though 🤞🏼

[Cleoriff]

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@Anonymous wrote:
Apologies for confusion but Carolyn is my name😊. It was a guy who provided the excellent customer service but unfortunately I can't remember his name. I'm sure O2 willhave a record of the conversations though 🤞🏼

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Welcome anyway Carolyn...  @Anonymous is your username on here. Also one of the  Community admin team @Marjo or @MercedesS (who we have tagged to your post) will contact you to feedback the excellent support you received from one of the male customer advisors 

[jonsie]

Sorry about that Carolyn, my mistake 

[MercedesS]

Hello @Anonymous,

welcome to the O2 community! As they said, thanks so much for sharing your experience with us. We will make sure O2 team knows. 

And thank you guys for letting us know