cancel
Showing results for 
Search instead for 
Did you mean: 

Error deleting Private Messages

Anonymous
Not applicable
I'm getting this Error Message when trying to delete Private messages

An Unexpected Error has occurred.
Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 5A172392.
Click your browser's Back button to continue.
Message 1 of 12
717 Views
11 REPLIES 11

Cleoriff
Level 94: Supreme
  • 110537 Posts
  • 799 Topics
  • 6342 Solutions
Registered:

@Anonymous 

This may be just a system glitch, although not affecting me on laptop currently.

I will mention our managers here as they are the people who report forum malfunctions to the relevant team. @Martin-O2 @LukasB @TheresaV?

 

Also @Anonymous  we do have a thread for forum problems here

https://community.o2.co.uk/t5/Discussions-and-Feedback/Forum-development-amp-bugs-updates/m-p/1239874/highlight/true#M110386 

*The Game Is On*

Girl in a jacket
Message 2 of 12
623 Views

Anonymous
Not applicable
@Cleoriff

I tried looking for that however I couldn't find it

Cheers anyway
Message 3 of 12
619 Views

Cleoriff
  • 110537 Posts
  • 799 Topics
  • 6342 Solutions
Registered:

@Anonymous wrote:
@Cleoriff

I tried looking for that however I couldn't find it

Cheers anyway

Unless you bookmark it @Anonymous, It can always be found by typing 'Forum development' in the search box at the top of the page (one of the few times that search box actually works) rofl

*The Game Is On*

Girl in a jacket
Message 4 of 12
613 Views

TheresaV
  • 1927 Posts
  • 80 Topics
  • 12 Solutions
Registered:

Hi @Anonymous ,

 

Have you tried clearing your cache or using a different browser? 

 

and thanks for the tag @Cleoriff slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 12
585 Views

Anonymous
Not applicable
@TheresaV

Hello. I've tried that and nothing. Also tried a different Browser and still getting the error message.
Message 6 of 12
579 Views

TheresaV
  • 1927 Posts
  • 80 Topics
  • 12 Solutions
Registered:

@Anonymous wrote:
@TheresaV

Hello. I've tried that and nothing. Also tried a different Browser and still getting the error message.

That's odd! Let me have a look into that for you!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 12
571 Views

Anonymous
Not applicable
@TheresaV

I've solved it. Won't allow to delete if your on Mobile View so I put Google Chrome on Desktop Site mode on my phone and then it allowed me to delete them.
Message 8 of 12
551 Views

Cleoriff
  • 110537 Posts
  • 799 Topics
  • 6342 Solutions
Registered:

It seems FriendlyGamer31 has also deleted his account?

Bit of a shame. slight_frown

*The Game Is On*

Girl in a jacket
Message 9 of 12
524 Views

MI5
Level 94: Supreme
  • 126765 Posts
  • 613 Topics
  • 21740 Solutions
Registered:
Could have been accidental whilst trying to delete PM's ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 12
520 Views