Solved: Re: Email service

Anonymous · ‎10-09-2014

So I received an email from O2 webcare team. At the bottom of the email it says:

If you have a query about your service please visit www.o2.co.uk/help or email us at mailto:mycare@o2mail.co.uk where it will receive our attention.
Regards, O2 Customer Care

Guess what happens when you send an email to that address???

Hello, Thanks for your email, but we have now shut down our email support service.

What is the point of putting that as a footer, if the email address isn't monitored!!!!!!!!!!!!!!!!!!!!!!

MI5 · ‎10-09-2014

We have reported this before....

@Toby was going to feed it back....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-09-2014

Yes it stopped a while ago.

Time the site was updated tbh

Now you can either call http://www.o2.co.uk/contactus or use http://www.o2.co.uk/how-to-complain/complain

MI5 · ‎10-09-2014

We have reported this before....

@Toby was going to feed it back....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-09-2014

And just to add, the last email I got had that reply address and also informed me that I could also Ask Lucy who sadly passed away some 2 years ago. That email was received less than one month ago!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS