EE New Call Centre

[jonsie]

EE has revealed Londonderry/Derry in Northern Ireland as the location for its new customer service centre as its UK recruitment drive gathers pace.

The new site will be managed by Convergys and will open in late spring. In February the operator disclosed its plans to bring over 1,000 jobs back to the UK from overseas call centres, and the location of the remaining roles will be unveiled in due course.

http://www.mobiletoday.co.uk/news/industry/29129/ee_reveals_location_for_new_customer_service_centre...

Think again O2.....?

[Anonymous]

they may have an understanding of the English language but can we understand them I cant half the time when I have had to call certain companies

[jonsie]

The grasp of English does tend to cause problems for people but call centres should be UK based. I would have much more confidence in someone answering my query in my native language. Don't get me wrong, I'm in no way prejudiced but O2-UK should be precisely that.

[adamtemp64]

Another reason to stay on our business contracts still all uk call centers on o2-business http://www.o2.co.uk/business/why-o2

[anticpated]

I get frustrated with all call centres as I want to talk to organ grinder not the monkey after a series of basic and sequentially non-useful questions in some cases. Although O2 isn't too bad it's not someone I call often.

[Anonymous]

---

@Anonymous wrote:

A UK call centre is always a selling point for me - I'd rather pay extra.  The overseas call centre was one of the main reasons I left Vodafone and I'm sad that O2 is going to be closing it's UK call centres.

---

Where have you heard this?

Will make it rather difficult for me to get into work if they were closed.

[Anonymous]

Wow hope and pray O2 call centres remain in the UK 😞

[Anonymous]

Capita plans to close O2 call centres and cut thousands of jobs - Telegraph - http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/10087909/Capita-...

[Anonymous]

Hope they don't go overseas thats y I don't like other networks cus they don't seem to handle things properly

[Anonymous]

I've seen media reports like that too hence the statement in my signature.

[Anonymous]

That's over a year old Lifeishard, we're all doing pretty ok

Would have liked them to have fit a cocktail bar, but can't have it all can we haha.