Hi
My wife bought a new unlocked iPhone 13 from Apple recently and went to an O2 shop to pick up an eSim pack (5g). Later that day when setting the new phone up for her, when it came to adding the eSIM, it didn’t work (scanned the QR code in the eSIM pack, but then showed a status of “activating” for the next few hours)
Can’t remember exactly what I did, but I went into the My O2 app and selected “Swap my sim”. To my surprise, I got the option to download a *new* eSim to the phone. This I then installed via the my O2 app and when the process finished, I had a fully functional iPhone connected to the O2 mobile network with my wife’s phone number correctly displayed. I didn’t have to contact Customer Services to ask for a new eSim pack, text O2 with a Sim Swap request or anything - it was a completely automatic process using just the My O2 App
I haven’t managed to find any documentation on this anywhere, but it clearly works !!!
A WORD OF WARNING!
Generating a new eSIM, using this method, will disconnect your old eSIM from the O2 network (this happened almost immediately, as far as I can remember.).
