Don't hold your breath waiting for DHL to deliver your phone

on 11-12-2010 09:37
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on 11-12-2010 09:37
Selected Friday as delivery day.
All OK
Friday came - checked DHL website - tracking facility unavailable.Waited in like a good boy. No delivery
Friday evening rang o2 - parcel delayed "due to bad weather"
Parcel is in Dartford - 6 miles from here - decent weather yesterday if not a bit cloudy.
DHL website back up today - no further information
Rang DHL's 0844 number - 15 mins in queue
Bad weather,can't even give an estimate - check Monday or Tuesday - may not arrive until the end of next week.
Just as well I don't need the phone (Xmas pressie) in a hurry.
Rant over (feel better for that)
- 16458 Posts
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on
11-12-2010
09:51
- last edited on
20-06-2012
08:17
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on
11-12-2010
09:51
- last edited on
20-06-2012
08:17
by
Admin
Dhl has this http://www.dhl.co.uk/en/important_infor ... 20810.html
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

on 11-12-2010 09:59
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on 11-12-2010 09:59
I know how infuriating it is, I've been there. However, I'd rather that I was given the true position rather than an overly optimistic estimate.
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on 11-12-2010 14:24

on 11-12-2010 21:44
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on 11-12-2010 21:44
Called in twice to O2 to complain, I was told a manager will not speak to me as 'It is not a manager call'... despite me demanding to speak with a manager (surely MAKING it a manager call?!) and best I could be given was a call back in 48 hours.
It's given me time to look elsewhere and I can save money by going to Orange as I'm still within in my 14 day cooling off period. Who wants to stay with a company who makes it their managers policy to ignore their customers?!

on 11-12-2010 22:43
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on 11-12-2010 22:43
I ordered my upgrade on 3rd December but on the day it was due to be delivered, the online tracker said 'Delayed due to adverse weather,' BEFORE it started snowing! I checked online this after noon to find DHL have said they tried to deliver last night, which is a LIE! My parents were in and they never left a card. This was from Monday 6th Dec (ordered on Friday 3rd) so handsets due to be delivered later in the week face quite a wait I'd say.
Called in twice to O2 to complain, I was told a manager will not speak to me as 'It is not a manager call'... despite me demanding to speak with a manager (surely MAKING it a manager call?!) and best I could be given was a call back in 48 hours.
It's given me time to look elsewhere and I can save money by going to Orange as I'm still within in my 14 day cooling off period. Who wants to stay with a company who makes it their managers policy to ignore their customers?!
The UK was full of snow on the 3rd of December. Your beef is with DHL and I agree, a manager doesn't need to tell you this.
It concerns me that you entered into a contract with O2 without doing your research. If Orange suits your finances better then go with them, but do us all a favour and do not open the phone that arrives from O2.
My only comment about Orange is that under no circumstances would they ever get my business. Once bitten..... I would rather use pigeons.

on 13-12-2010 16:31
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on 13-12-2010 16:31

on 13-12-2010 21:56
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on 13-12-2010 21:56

on 14-12-2010 15:06
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on 14-12-2010 15:06
Friday evening rang o2 - parcel delayed "due to bad weather"
Parcel is in Dartford - 6 miles from here - decent weather yesterday if not a bit cloudy.
Have you tried asking if you can collect from the depot? I appreciate that you'd rather not go to the effort, but if you're keen to get your hands on it, it might be the most pragmatic option for you (and anyone else complaining about couriers).

on 14-12-2010 20:35
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on 14-12-2010 20:35
Called o2 today who said it has not been picked up from them yet so i am very worried that i wont get them by Christmas now.
Can i cancel the order and ask for a refund?
Most times its Royal Mail who mess up during bad weather but they seem to be doing ok as ive had items come by them that were sent on Friday.
To me it does not seem that DHL are really working that hard to clear the backlog as the weather has been ok for almost a week now and guess what the weather is going to get worse end of the week so more reasons for DHL to go on a go slow.
heads should roll as if royal mail can cope then they should as well.

