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a_hcir · ‎18-03-2014

When I am cruising in my automobile, I notice that when I recieve a call and it a handover occurs from 3g to 2g, it never performs any subseqent handover to 3g until the call completes. Is this a network or possibly handset (Galaxy Note 3) limitation?

I wouldn't normally be bothered, but 2g call quality on o2 seems to be atrocious - a third of the time it sounds like the person speaking to you is standing behind a desk fan. Call quality when connected to a 3g cell sounds glorious in comparison.

adamtemp64 · ‎18-03-2014

My educated stab at this is

Once handover to 2g network has happend due to it being only data or voice and not data&voice like 3g, the handset is not looking for a data connection until the voice call drops so it holds the 2g connection untill the call ends and then starts to look for fastest data network 2g 3g or 4g and then reconnects to 3g.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎18-03-2014

Certainly not a network limitation as I can take calls on 3G no problem. 2G is usually good too on the occasions I am in a 2G only area so I would start by suspecting a sim fault and work from there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

a_hcir · ‎18-03-2014

Hi MI5.. I'm unsure if you understood my question. What I'm concerned about is that during a voice call on 2g, a handover to 3g doesn't appear to occur until the call stops.

Example:

1. Call starts in strong 3g area
2. Part way through journey, not in 3g area so call drops to 2g
3. Come back into strong 3g area - call remains on 2g network
4. Call ends in strong 3g area. Phone remains in 2g mode for a few seconds, then handover to HSDPA network completes.

MI5 · ‎18-03-2014

Right OK - Thought you meant it dropped to 2G immediately you had an active call, sorry. In all honesty I would expect that to be normal behaviour but I tend not too take any notice of the signal indicator when I'm driving....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎18-03-2014

My educated stab at this is

Once handover to 2g network has happend due to it being only data or voice and not data&voice like 3g, the handset is not looking for a data connection until the voice call drops so it holds the 2g connection untill the call ends and then starts to look for fastest data network 2g 3g or 4g and then reconnects to 3g.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎18-03-2014

Yep, I'd agree adam.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Does 2g to 3g voice handover work on o2?