Do I have a device contract?

Rosemary22 · ‎19-11-2025

Hi I got a deal through Affordable Mobiles for an iPhone 16 (£189 upfront) and sim plan with o2; due to the price increase I contacted o2 about cancellation charges, they informed me that I don’t have a device contract and will pay £0 if I leave. I contacted Affordable Mobiles who say I owe them nothing and to contact o2 about device. I contacted o2 customer services again who say I have an airtime only plan and no device plan and will be charged £0, I’m worried I leave and they then come looking for payment, what rights do I have?

MI5 · ‎19-11-2025

@Rosemary22

You can just leave and take your number elsewhere for free.

Guide: How to get your PAC [June 2021 Update]

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-11-2025

It would seem that that the cost of the handset when purchased through a third party just disappears into the clouds

As the contract is not Refresh there is no handset agreement so it appears you only owe zero pounds to leave and inherit the handset for free

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎19-11-2025

There are other posts on here confirming it's free to leave and keep the phone too @Rosemary22

I guess some lucky ones with deals such as this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎19-11-2025

Seems like O2 have been Hoisted with their own petard😀

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎19-11-2025

Small victory, but I doubt O2 supplied the phone......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎19-11-2025

o2 wont give 2 hoots about Affordable Mobiles, as once o2 have paid the commission they really dont care about them..

And dont feel sorry for Affordable Mobile they are owned by AO.com

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎19-11-2025

I wasn't

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.