Disney+

[Ca6]

Has anyone had disney+ free for 6 months then cancelled it through o2 but still being charged for it without realising?

[jonsie]

Have you checked if you cancelled it correctly?

Guide: Adding and removing O2 Extras  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Ca6]

Yes I removed it a few years ago and didn't realise I was still paying for it. It never showed up in my extras. I was also lied to by an agent who told me I couldn't have cancelled it through the app which is what I did

[jonsie]

You need to speak with them then I'm afraid

[Ca6]

I have been speaking to them just want to see if anyone has had the same problem so I can show them it's not just me

[Oxonian]

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@Ca6 wrote:

I have been speaking to them just want to see if anyone has had the same problem so I can show them it's not just me

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You can do as search of this Community @Ca6 from its homepage :-

There have been quite a lot of questions recently about issue with Disney+, although I cannot remember seeing your particular problem. 👍