Disgusted in price rises once a contract is signed

[Anonymous]

I think it is disgusting that O2 decide to raise the bills with so called inflation, we only sign on for up to 2 years and usually have crap service, but we cant then get a reduction in areas that have poor coverage, if they can't wait until customers have the choice to come over, or renew at new tarrif rates then its a bad show and just infuriates customers for such an appitance. Shame on them....

[cyrillicguy]

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@jonsie wrote:

I'm sure it will be B

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That's what I thought myself However, if so, it does, like I said leave an unpleasant aftertaste. Not very ethical, if you ask me.

[Anonymous]

Of course it will be B. That's life these days

[cyrillicguy]

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@Anonymous wrote:
Of course it will be B. That's life these days

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If that's the case, I wonder what would be the score with sim-only customers who are on 30 days contract. Can picture a conversation here happening sometime before April:

O2: Hello, how can I help you?

Customer: Is it true that from the next month my monthly charges are increased by 1.1%?

O2: That's correct.

Customer: Ok then, I would like to give you my 30 days cancellation notice and ask for a PAC.

O2: Can I ask why are you planning to leave O2?

Customer: To avoid getting charged extra for the same tariff. I'm going to cancel my contract, then re-join, sign up for the same tariff and keep paying the same price that I'm paying now.

[jonsie]

Way to go....:smileywink:

[Cleoriff]

Seems like a plan.....if you have a lot of time to spare

[cyrillicguy]

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@Cleoriff wrote:

Seems like a plan.....if you have a lot of time to spare

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Well, I'm not on sim-only, so this is just some theorizing here from my part If I was though, I'd probably try and do it that way, secretly hoping that the O2 advisor would not want all the hassle as much as I wouldn't and offer me some sort of loyalty discount orr smth to offset the annual price increase

[Cleoriff]

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@cyrillicguy wrote:

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@Cleoriff wrote:

Seems like a plan.....if you have a lot of time to spare

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Well, I'm not on sim-only, so this is just some theorizing here from my part If I was though, I'd probably try and do it that way, secretly hoping that the O2 advisor would not want all the hassle as much as I wouldn't and offer me some sort of loyalty discount orr smth to offset the annual price increase

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I am on sim only but a 12 month plan...so I am unable to put it to the test...but I do like your thinking..:smileywink:

[BusyDragonfly20]

I totally agree.

If O2 can increase the price on an existing contract, then we should be able to terminate said contract without having to pay exit fee's.

A contract is a contract. You sign to agree a price, they have no right to increase that price as and when it suits.

[madasaf1sh]

@BusyDragonfly20 

Playing devils advocate.

You read and signed a contract that clearly states that o2 increase prices every year by x%+CPI and to be fair it is clearly displayed all the way through. 

If you dont want price rises then tough all MNO's do and 99% of MVNO's do as do ISP's.... 

In future don't sign a contract unless you agree with all points on the contract, and have read it in full, and understand it, and not just tick a box. 

About time o2 put a quiz at the end of a the signup process and ask questions about the contract YOU are signing. 

[gmarkj]

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@madasaf1sh wrote:

If you dont want price rises then tough all MNO's do and 99% of MVNO's do as do ISP's.... 

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As far as I know the only MVNO that doesn't have a price rise is Tesco. Not sure about anyone else.