Disgraceful Customer Service

Anonymous · ‎27-11-2015

Exactly one year ago, I upgraded my phone. However, it did not suit and I returned it within the period allowed. Although I have spoken to O2 on numerous occasions, and despite their promises to amend and refund the account, I am still been billed for the new phone and allegedly within a contract for the non existent phone. I am now at the end of my tether!!!! Has any one else experienced anything similiar and how was it resolved??

MI5 · ‎27-11-2015

Go straight to complaints http://www.o2.co.uk/how-to-complain but you should have done this much sooner!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎28-11-2015

12 months and you continued to pay? Complain now, takes up to 10 working days though.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS