Direct to Bill ~ Charge to Mobile.

[Anonymous]

Hi guys.


Well I've just been on to O2 Customer Services via 4445 to ask for a bar to be placed on my account to stop this service which was in connection to recent posts we've been discussing.

It took a while to clarify I didn't want my Big Bundle or Bolt On removing.

The agent then put me on hold and spoke to a manager and came back to say no bar facility exists !

Has anyone else had any confusion and issues with this ?

Private Message sent to @Toby and @Anonymous

[Anonymous]

Cheers

It was rather amusing when the agent was asking if i wanted to cancel my Big Bundle and Bolt on and pointed out if I did I would have no data.

[MI5]

I didn't get round to calling today but I intend to tomorrow so I'll have the help page open with a link ready to direct them to by the sounds of it.....

[jonsie]

Good luck with that @MI5 

...if you get any sense out of them I'll give you my mobile numbers...

[MI5]

Indeed, sounds like it could be challenging

[jonsie]

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@MI5 wrote:
Indeed, sounds like it could be challenging

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Now I know you will rise to the challenge...

[Cleoriff]

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@MI5 wrote:
Indeed, sounds like it could be challenging

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Well if you are offering to do group bookings Rich....?

[MI5]

Just pm me your phone numbers and account passwords and I'll sort you all out

[Anonymous]

My agent knew what Charge to Mobile was but was adamant that one could not bar or opt out of it.

And I was advised to text spam to O2 and that would stop it.

And asked what company was charging me.

I tried to explain i was being pro active and no company was involved.

[jonsie]

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@Anonymous wrote:
I tried to explain i was being pro active and no company was involved.

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Big mistake using words they don't understand...

[Anonymous]

Lol @jonsie

I'm hoping this is resolved ASAP.