Device plans and hardware warranty periods

[Anonymous]

Just wondered about this.

Phone warranties seem to be around 24 months and tend to cover the battery also as it's no longer a user servicable part in most designs.

If I purchase a phone on a 36 month plan and the battery decides it's had enough at 27 months in, would that be covered as a warranty repair under the device agreement or would that be payable by me?

[pgn]

You'd be on your own after the manufacturer's 24month warranty period is up. 

I looked at this in January last, before upgrading to my current 24mth O2 contract through mobilephonesdirect.

O2 Open discount has been updated:

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-discount-does-it-work-for-contract...

... but the warranty has not, it seems.

It seems to be something @o2@O2 have overlooked in their new flexible contract tool/offering, @Anonymous. 

[Anonymous]

@pgn 

Cheers

[liggerz87]

https://www.google.com/amp/s/europa.eu/youreurope/business/dealing-with-customers/consumer-contracts... https://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html and here 6 years part refund or a fix

[Anonymous]

@liggerz87 

Cheers, I was aware of the six year minimum in terms of legislation but claiming under it is often easier said than done.

[liggerz87]

I get you ye I not seen it in action