I hope someone on here can give me some advice please..... I've been with O2 for many years with a business account on a pay monthly - my contract had expired. I was bought an Apple Watch but was told that it wasn't compatible with a business account, so I was advised to change to a consumer one. I tried to do this over the phone, but had no success so went into the Kendal store - the staff in there were very helpful and finished off what they had started on the phone, but didn't manage to complete! I was told that I'd have a temp consumer number for possibly 24-48 hours maximum until my original number, which I've had for years, was migrated over...... My original number which I need to keep was disconnected the same day. It's now 7 days on and this still hasn't happened. I've revisited the store who read the notes from the call centre and can't understand why it hasn't been done - I've called on numerous occasions to be passed from business to consumer and back again - with each one blaming the other! I even had one man ask me what he wanted me to do and why I was calling - he was so rude. Throughout all of this I have remained calm and polite! Today I'd had enough and called business at 9.30am asking them to reinstate my original number - I was told that would be done within 4-5 hours - guess what. It's still not happened. I called again at 4.00pm to be told that it should have happened and they would request the same again... I need my number urgently, as there are lots of things I can't access without 2-factor authentication and haven't been able to since last week! I asked 4 days in for this to be escalated to a manager and for someone to call me back - No response whatsoever.... can anyone make any suggestions as to what I can do - I'm now desperate....!!! Thank you
