Solved: Delivery cancelled but not cancelled?

Anonymous · ‎17-07-2016

Yesterday I placed an order online, but about an hour later I phoned to cancel it. The man I spoke to said the money will be back in my account within 3-5 working days. This morning I received a text message saying the item I ordered will be delivered tomorrow. Any help on what to d will be appreciated very much. Thanks

Cleoriff · ‎17-07-2016

Hi @Anonymous You need to ring again http://www.o2.co.uk/contactus or check in My o2 to see if the order has been processed http://www.o2.co.uk/myo2

Also keep checking your bank to see if the refund has been processed. You can return within 14 days cooling off period if it actually hasnt been cancelled

Veritas Numquam Perit

Cleoriff · ‎17-07-2016

Hi @Anonymous You need to ring again http://www.o2.co.uk/contactus or check in My o2 to see if the order has been processed http://www.o2.co.uk/myo2

Also keep checking your bank to see if the refund has been processed. You can return within 14 days cooling off period if it actually hasnt been cancelled

Veritas Numquam Perit

MI5 · ‎17-07-2016

Cancelling the way you have done it rarely works with O2.
Best way is to take delivery and then send it back.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-07-2016

Okay great, thanks for the help

MI5 · ‎17-07-2016

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-07-2016

No problem and hope it's sorted soon...:smileywink:

Veritas Numquam Perit

Martin-O2 · ‎26-07-2016

@Anonymous Just wanted to confirm that your order was cancelled in the end?

→ COVID-19 support - Help and support from O2 during the lockdown
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Anonymous · ‎26-07-2016

No it wasn't cancelled, I had to send it back and I'm
Currently y waiting for the money to go into my account

Martin-O2 · ‎27-07-2016

@Anonymous wrote:
No it wasn't cancelled, I had to send it back and I'm
Currently y waiting for the money to go into my account

OK please let us know if you have any further problems!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎17-10-2016

Having same problems rang up they said they cancelled it they didn't was still store to be collected as I received an email stating to still be collected week later and stating it will be sent back 2 days later Another week later still no refund spoke to o2 chat they saying it still in store !!!